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Troubleshoot Smart TV Not Connecting to Wi-Fi Internet

Picture this: It’s Saturday night, and you’re all set for a cozy binge-watching session with a bowl of popcorn. But alas! When you attempt to log into Netflix® on your smart TV, it stubbornly refuses to connect to Wi-Fi. Don’t worry, we’ve got your back. In this guide, we’ll walk you through the steps to resolve this frustrating issue and have you connected to the internet in no time. So grab that popcorn, because we’re here to help before it gets cold.

At Carlcare, we understand the importance of protecting and repairing the technology you cherish. Whether you’re dealing with a TV that has no sound or one that keeps turning on and off unexpectedly, our team of experts is dedicated to assisting you. Without further ado, here’s our comprehensive guide on what to do when your smart TV won’t connect to the internet.

Perform Basic Checks: First thing first. Before delving into more complex solutions, start by performing some basic checks to rule out any simple issues. Here’s what you can do:

  • Ensure that your Wi-Fi router is turned on and functioning properly.
  • Verify that your smart TV is within range of the Wi-Fi signal and not obstructed by physical barriers.
  • Make sure that your Wi-Fi network is active and visible on other devices.
  • Restart Your Devices: Sometimes, connectivity issues can be resolved with a simple restart. Follow these steps:
  • Turn off your smart TV and unplug it from the power source.
  • Turn off your Wi-Fi router and disconnect its power supply.
  • Wait for a minute or two before plugging in and turning on both devices.
  • Allow your router and smart TV to reboot fully before attempting to reconnect.

Check Network Settings: Incorrect network settings on your smart TV can prevent it from connecting to Wi-Fi. Here’s what you can do:

  • Navigate to the settings menu on your smart TV using the remote control.
  • Look for the “Network” or “Wi-Fi” settings option.
  • Ensure that the Wi-Fi option is turned on.
  • Select your Wi-Fi network from the list of available networks.
  • Enter the correct password, if required, and double-check for any typos.
  • Confirm your settings and attempt to connect.

Reset Network Settings: If the previous step didn’t work, resetting the network settings on your smart TV might help. Here’s how:

  • Access the settings menu on your smart TV.
  • Locate the “Network” or “Wi-Fi” settings section.
  • Look for the option to reset network settings or restore default settings.
  • Confirm your action and allow the TV to reset the network settings.
  • After the reset, go back to the network settings and reconnect to your Wi-Fi network.

Update Firmware: Outdated firmware can sometimes cause compatibility issues, including problems with Wi-Fi connectivity. To update your smart TV’s firmware:

Connect your smart TV to the internet using an Ethernet cable, if possible, to ensure a stable connection during the update process.

Follow the provided instructions to download and install the latest firmware version for your TV.

  1. Identify Your TV Model: Find out the specific model of your Smart TV. You can usually find this information on the back of the TV or in the user manual.
  2. Check for Updates: Using your TV’s remote control, navigate to the settings menu. Look for an option such as “System,” “Software Update,” or “Firmware Update.” Select that option to check for available updates.
  3. Start the Update Process: Once you’ve confirmed an internet connection, select the “Update” or “Check for Updates” option in the settings menu. Your TV will start searching for available firmware updates.
  4. Download and Install the Update: If an update is found, follow the on-screen prompts to download and install the firmware update. This process may take some time, so be patient and avoid interrupting the update.
  5. Restart Your TV: After the firmware update is successfully installed, your Smart TV may prompt you to restart. If not, it’s a good idea to manually restart your TV by turning it off and then on again.
  6. Verify the Update: Once your TV has restarted, go back to the settings menu and check for updates again to ensure that your Smart TV is running the latest firmware version. If no further updates are found, you can consider the process complete.

Contact Authorized Customer Support

If none of the solutions mentioned above resolve the Wi-Fi connectivity issue on your itel or Infinix TV, it is advisable to contact Carlcare authorized support. Carlcare is an authorized service provider for itel and Infinix TVs, specializing in protecting and repairing these brands’ devices.

At Carlcare, we understand the unique requirements of itel and Infinix TVs, and our team of experts is well-versed in troubleshooting and resolving various issues specific to these TV models. Whether you’re facing an internet connection problem or any other issue with your itel or Infinix TV, we are just a call away.

You can reach out to Carlcare authorized support via hotline number 18004190525, or through our Live chat function on Carlcare website and Carlcare App. Our knowledgeable technicians will provide you with specific troubleshooting steps tailored to your TV model. They possess in-depth knowledge of the itel and Infinix TV systems and can guide you through the necessary troubleshooting process.

If the issue cannot be resolved over the phone, our experts may offer further assistance or recommend bringing your itel or Infinix TV to an authorized Carlcare service center for repair. When you choose Carlcare for repair services, you can rest assured that we use genuine spare parts, ensuring the authenticity and quality of the replacement components.

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